Answer:
- Gather Information: The student and the instructor will be asked to provide detailed information about the issue.
- Review by Support Team: Our support team will review all submitted information, including communication between the student and instructor and any relevant course content or materials.
- Mediation: We will act as a neutral party to mediate the dispute and work towards a fair resolution for both parties.
- Final Decision: After considering all factors, our support team will make a final decision. This decision aims to balance the interests of both the student and the instructor while adhering to our policies.
